Archive for category: News

Due to the COVID-19 crisis, we at CrossConsense will also take some preventive actions to ensure the health of our employees. Beginning today, a part of our employees will work in home offices.

Which effect does that have for our current customers?

Please send all your ticket inquiries either via email or through our ticketing system. We might temporarily not be available by phone and it makes it easier for us to distribute the workload for the team if inquiries reach us in written form. We have the capability to access customer content remotely so that nothing will really change for you as our customer.

If you have problems outside of our office hours (24/7):

Please do not forget to send your ticket to our hotline email address followed by calling the hotline-number.

Current service level agreements and response times will remain in place and CrossConsense will continue to provide support services as required, but we also ask you to understand that some things might not work perfectly especially in the beginning.

Whenever you have the feeling that something has to be improved, please do not hesitate to contact me directly.

How could we help you if you are not yet a customer?

As times are getting more and more difficult and you might face problems in your day-to-day AMOS business, we are here to support you. With a background of more than 20 years of experience in the aviation industry we aim to offer the best services to our business partners regarding AMOS support, Business Intelligence solutions and data migration. Just contact me by email or via LinkedIn to get into discussion.

Regarding the COVID-19 crisis, we are reviewing global updates to ensure our policies stay in-line with the best practices to keep our team and their families safe and healthy and we also wish you and your families to stay healthy.

Kind regards
Udo Stapf
CEO

What does that mean for you as a customer?
It gives us the opportunity to offer the Aircraft Fleet View App without having to build up a hardware environment and so the preparatory process to get the App running with your data can be shortened.

Why should you use CrossConsense’s Aircraft Fleet View?
This progressive Web App gives you an always up-to-date view on your airline’s fleet status on your mobile phone, e.g. it indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. The Aircraft Fleet View is meant e.g. for the management of an airline as well as for pilots who want to get a general overview over the status of their fleet or their aircraft. But it could also be used by mechanics who want to have a quick glance first but then also want to have a detailed look on the problem in AMOS to which Aircraft Fleet View is linked to.
If you want to test Aircraft Fleet View, please contact us via marketing@crossconsense.de. If you need more information about Aircraft Fleet View you can also have a look on our Products Website.

2019 will bring some holidays and we would like to inform you when our CrossConsense team will not be in the office because of public holidays. But as you know, for urgent support cases we are always available via our emergency number (Hotline: +49 700 AMOSHELP).

Public Holidays in Hesse (to which Frankfurt belongs to):

If you are also interested in getting support for AMOS, please have a look on AMOS support by CrossConsense to get more information.

Thank you to those who participated in our annual customer support survey and to all of you who provide feedback to us throughout the year. We value your input and recognize it as a key element to the success of our customer support.

The participants of the survey evaluated the different areas of our support and our products as follows (rating score: 1 for the best and 6 for the worst rating).

In other words, you rated our performance between good and very good.

Here are some voices:
How well did you feel our customer support agent understood what you were saying?
Most of the time very well, sometimes additional communication goes on as expected due to the complexity of some requests…

How long did you have to wait until our customer support agent solved your problem or answered your question?
Really depends on the type of request. Routine requests have a quick response. For less routine items it can take quite a long period…

Overall, are you satisfied with CrossConsense’s performance regarding the AMOS upgrade?
Following a number of mails and phone conversations I was happy with the flexibility given to us…

Of course, we know that there is always room for improvement and we initiated countermeasures by hiring new employees in order to cushion bottlenecks and establish a faster and more effective communication with our customers. Right now, we keep an eye on older tickets and hope that we will be able to solve even complex enquiries within the next couple of weeks. So, together with your support (e.g. when one of our customer support agents asks for clarification to one of your tickets, please also give him an answer asap) we are striving for an even better result of our customer support survey in 2019.

Let’s do that together!

If you are also interested in getting support for AMOS, please have a look on AMOS support by CrossConsense to get more information.