CrossConsense Customer Support Survey 2018

Results of the CrossConsense Customer Support Survey 2018

Thank you to those who participated in our annual customer support survey and to all of you who provide feedback to us throughout the year. We value your input and recognize it as a key element to the success of our customer support.

The participants of the survey evaluated the different areas of our support and our products as follows (rating score: 1 for the best and 6 for the worst rating).

User Support2
Hosting and Operations2
Business Intelligence1
Consultancy Services1
CROSSMOS2

In other words, you rated our performance between good and very good.

Here are some voices:
How well did you feel our customer support agent understood what you were saying?
Most of the time very well, sometimes additional communication goes on as expected due to the complexity of some requests…

How long did you have to wait until our customer support agent solved your problem or answered your question?
Really depends on the type of request. Routine requests have a quick response. For less routine items it can take quite a long period…

Overall, are you satisfied with CrossConsense’s performance regarding the AMOS upgrade?
Following a number of mails and phone conversations I was happy with the flexibility given to us…

Of course, we know that there is always room for improvement and we initiated countermeasures by hiring new employees in order to cushion bottlenecks and establish a faster and more effective communication with our customers. Right now, we keep an eye on older tickets and hope that we will be able to solve even complex enquiries within the next couple of weeks. So, together with your support (e.g. when one of our customer support agents asks for clarification to one of your tickets, please also give him an answer asap) we are striving for an even better result of our customer support survey in 2019.

Let’s do that together!

CrossConsense conference team at MROE

Successful MRO Europe in Amsterdam

As we exhibited at the #MROE for the first time we did not really know what to expect. But we were amazed that our booth was always crowded. We had the opportunity to meet old friends and talk to “new” people in the aviation industry. If you missed our presentation of CROSSMOS®, please do not hesitate to contact us (marketing@crossconsense.de).

I know that some of you liked our “toilet-advertising”, so here it is again for those of you who did not attend the conference.

CrossConsense advertising on MROE

CrossConsense team at AMOS Customer Conference in Lucerne

Thank your for visiting us at the AMOS Customer Conference 2018

As partner of SWISS AS we had again the opportunity to exhibit at the AMOS Customer Conference taking place in Lucerne in October, 2018. We would like to thank all the visitors of our booth who had the chance to learn more about CROSSMOS, ACSIS (tool for enhanced troubleshooting) and about our services around AMOS hosting and operations.

And, of course, we would also like to say thank you to the SWISS AS-team for the perfect organization of the conference.