CrossConsense „Home Story“ – Part 3
Besides the guy who empties our mailbox, we are pretty much all supporting our customers from the home office. No news to you, I am sure. As you can see, I have quite a comfy space here for myself. I do recommend to put a bit of effort in when it comes to your work environment, it makes a difference!
The main difference when working from home, however, is having a completely different set of co-workers around. In my case there even is one complete freak who wants me to put a leash on him several times per day and walk him around in public. And then there are two really tiny ones who always come by at any time and seek bodily contact. Also this motherly character, overly concerned with my well-being. Totally unprofessional.
So for me, the main lesson of being in the home office is that it does not just give you some flexibility, it also forces you to use it. If you stay hidden in your secret office den for hours at a time, chaos will ensue. It is way more efficient to take a tour after each completed task. Give a pep talk here or there, ruffle some hair, hand out free snacks. Then back to work. Oh, wait, that’s actually similar to the real office, isn’t it?
Now, on top of home office, many of us are also faced with shorter working times (or no work, at all). And no matter if you are affected by the problems outlined above or if you are one of those who live alone and need to fight boredom, let me tell you one thing I believe in: This currently hits pretty hard. A recession may follow. But the world will bounce back from it. Since this is hitting pretty much everyone, and the world is so connected that nations cannot ignore each other, we will all make it back, together. After all, the “real” resources like food and shelter are not scarce. So since this is temporary, use your time wisely and level-up! There are tons of free learning resources available on so many topics. Pick one or two and dig in! This will help you to stay sane and make you be the best you you can be once this is over!
Take care, stay in touch and see you on the other side of Corona!
CrossConsense „Home Story“ – Part 2
This actually looks like a 1:1 copy of my „real “office! Well, it is my “real” office as I am one of the few who are not working from home yet. I am very positively surprised how good the communication within the team and with our customers works although we are slightly restricted with our phone system.
It is a weird and challenging situation here and for everybody else on this planet and it needs a lot of flexibility and good crisis management as the situation changes very quickly and management decisions must be taken or changed almost daily.
But an exceptional situation like the current one is also a chance to prove loyalty and solidarity between customers and suppliers.
Staying together in good and in bad times will get us over those crises like in a good marriage.
Please take care of yourself, your colleagues and your beloved ones and stay healthy!
CrossConsense “Home-Story” – Part 1
More than a week ago, when we all from CrossConsense were sent to our “new” home-offices, I had the idea that we should share our thought about working in a home-office. What’s new, what’s better, what’s worse. The good thing is, that at least at my home, it is very quiet. No phone rings (all our internal communication works with Microsoft Teams), no colleagues disturb you directly then, when you had a good idea. But that is also the bad thing. No little chat in the kitchen about something else than work, no lunch breaks together with colleagues.
A lot of you might have read the companions also here on LinkedIn. “How to handle home-office” (to be honest, I hate companions): Get up early (well, I almost get up as early as usual), dress as you would go to the office. Why should I do that? I love to wear my sweatpants at home, and nobody cares.
I would also like to give you an advice: “Stay at home and stay healthy.”
Due to the COVID-19 crisis, we at CrossConsense will also take some preventive actions to ensure the health of our employees. Beginning today, a part of our employees will work in home offices.
Which effect does that have for our current customers?
Please send all your ticket inquiries either via email or through our ticketing system. We might temporarily not be available by phone and it makes it easier for us to distribute the workload for the team if inquiries reach us in written form. We have the capability to access customer content remotely so that nothing will really change for you as our customer.
If you have problems outside of our office hours (24/7):
Please do not forget to send your ticket to our hotline email address followed by calling the hotline-number.
Current service level agreements and response times will remain in place and CrossConsense will continue to provide support services as required, but we also ask you to understand that some things might not work perfectly especially in the beginning.
Whenever you have the feeling that something has to be improved, please do not hesitate to contact me directly.
How could we help you if you are not yet a customer?
As times are getting more and more difficult and you might face problems in your day-to-day AMOS business, we are here to support you. With a background of more than 20 years of experience in the aviation industry we aim to offer the best services to our business partners regarding AMOS support, Business Intelligence solutions and data migration. Just contact me by email or via LinkedIn to get into discussion.
Regarding the COVID-19 crisis, we are reviewing global updates to ensure our policies stay in-line with the best practices to keep our team and their families safe and healthy and we also wish you and your families to stay healthy.
We would like to thank all our customers, partners and friends for the trustful collaboration and your confidence in us.
As every year, we decided to support a project with our donation.
Initially we wanted to rent land from a local farmer to set up a big flower meadow but because all of his land is leased for the coming year, we decided to support the “Wünschewagen of the Arbeiter-Samariter-Bund”. That is a project that makes it possible to fulfill a very special wish of seriously ill people who are taken to their favorite place by a specially prepared ambulance (https://wuenschewagen.de/).
We wish you all the best for you and your family.
Conchin Brau-Stapf & Udo Stapf also on behalf of the entire CrossConsense team