Due to the COVID-19 crisis, we at CrossConsense will also take some preventive actions to ensure the health of our employees. Beginning today, a part of our employees will work in home offices.
Which effect does that have for our current customers?
Please send all your ticket inquiries either via email or through our ticketing system. We might temporarily not be available by phone and it makes it easier for us to distribute the workload for the team if inquiries reach us in written form. We have the capability to access customer content remotely so that nothing will really change for you as our customer.
If you have problems outside of our office hours (24/7):
Please do not forget to send your ticket to our hotline email address followed by calling the hotline-number.
Current service level agreements and response times will remain in place and CrossConsense will continue to provide support services as required, but we also ask you to understand that some things might not work perfectly especially in the beginning.
Whenever you have the feeling that something has to be improved, please do not hesitate to contact me directly.
How could we help you if you are not yet a customer?
As times are getting more and more difficult and you might face problems in your day-to-day AMOS business, we are here to support you. With a background of more than 20 years of experience in the aviation industry we aim to offer the best services to our business partners regarding AMOS support, Business Intelligence solutions and data migration. Just contact me by email or via LinkedIn to get into discussion.
Regarding the COVID-19 crisis, we are reviewing global updates to ensure our policies stay in-line with the best practices to keep our team and their families safe and healthy and we also wish you and your families to stay healthy.