Ticketing system

Change of statuses in the Ticketing System

There will be a slight change beginning on November 30th, 2015 in our ticketing system with reference to different Pending statuses.

We will introduce a new pending status and rename two others. The status “Open” will remain unchanged.

The changes will be as follows:

New status: Waiting for feedback (which means: Waiting for customer (your!) feedback)

Change in wording:
Old status                                           New status
Pending reminder            ⇒        Pending in progress (means: we are currently working on it)
Pending reminder (SAS) ⇒       Pending Waiting for SAS (means: your case has been forwarded to Swiss-AS)

 

Why are we doing this?

We want to give you more transparency for your pending tickets. You will be able to see who is on duty for your pending ticket or if we are waiting for an answer form your side.

If you have any questions to the statuses, please do not hesitate to contact us.

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