Archive for category: News

CrossConsense, the Germany-based leading provider of aviation technology solutions, has successfully fulfilled its mandate by flynas, the Saudi air carrier and the leading low-cost airline in the Middle East, to migrate data from the legacy MRO system to AMOS.

Our data migration consultants completed a successful, smooth installation and integration of AMOS with solid support from flynas management, enhancing flynas’ efficiency and performance after their record-breaking results in 2022. This achievement is a crucial step towards flynas’ goal of becoming a fully digitized airline, and a significant milestone in their digital transformation strategy.

AMOS is a comprehensive, fully-integrated MRO System that maintains aircraft’s maintenance and engineering activities. In addition to the procurement, logistics, and finance.

The data migration process included various data sources. Such as; legacy MRO system, PDF files, Excel files, and other sources. The teams of flynas and CrossConsense worked closely together to ensure a smooth process, the sources added.

The sources pointed out that the success factors of the project include support from management, clear target definitions, and a qualified project team.
flynas is looking forward to the many benefits this new MRO system will bring. By partnering with CrossConsense, flynas has leveraged its experience and expertise in software solutions, ensuring the project was a success.

About flynas:
flynas, the Saudi air carrier and the leading low-cost airline in the Middle East with 48 aircraft, operating more than 1500 weekly flights to 70 domestic and international destinations.
Since its launch in 2007, flynas has transported more than 60 million passengers. Recently in 2022, flynas has been awarded the Skytrax Award as the Best Low-Cost Airline in the Middle East for the fifth time in a row 2017, 2018, 2019, 2021. In addition, it was ranked among the top 10 Low-Cost Airline worldwide, as per the prestigious Skytrax which is the most important global forum for the aviation industry. flynas has earned several accolades, including the Middle East’s Leading Low-Cost Airline award from the World Travel Awards for eight consecutive years (from 2015 till 2022) as well as it was ranked in the 4-star low-cost carrier category, the highest category of the low-cost airline in the world by APEX rating.

In the autumn 2022 edition of the Aircraft IT MRO magazine, you can learn about Patrick Zita’s motivation for working in our Service Department. He also tells you what he hopes our customers say about CrossConsense.

AMOS by Swiss AviationSoftware is one of the most comprehensive MRO solutions on the market today and the software solution of choice for more than 200 aviation customers worldwide. These customers are working in general aviation, commercial aviation, or are pure MRO providers. Some are single entities, some are airline groups. AMOS use of all of them has a lot in common, but each of these are also facing their own, specific challenges.

Every IT product of a certain complexity comes with a learning curve. For many airlines and MRO providers, this became apparent when the pandemic hit. A lot of IT centric talent moved away, found jobs in other domains. Getting fresh talent in to fill the gaps is difficult due to the required specialist knowledge.

To us, AMOS support is one of our bread-and-butter tasks. Our support team stayed unchanged during the pandemic and was even able to use the time of lower workload to level-up. We did not lose talent, we got better! To be a good AMOS supporter, you need approximately 3 years of experience. Our supporters have between 5 and 20! This gives support customers the comfort of knowing that their workforce can depend on our experience and knowledge when ramping-up production. Did some rookie perform a booking with wrong data? We know how to get things back on track. A bunch of intermediate users do not know if a certain system behavior is a bug or a feature? We know, and we can handle the communication with the software vendor. Are some experienced users unsure if the old ways of working are still state-of-the-art? We can discuss it with you. Through all this, our service team builds a collective knowledge of best practices. Being exposed to different airlines/MROs with different processes and procedures, gives us an edge over any internal resource.

All this needs to be properly tracked and must be transparent to you as a customer. To this effect, we introduced our quality management in 2009. Our ISO9001 certification provides clear processes when working through issues. All customer requests are managed in an issue tracking system. Our service quality is discussed in monthly service review meetings. We are tracking customer satisfaction and we have every reason to be proud of the results.

For the price of a single IT worker, our service department offers you a hotline/email address that is reachable 24/7, come holiday or sickness. And behind this number is the combined experience of our whole team, seamlessly communicating to solve your challenges.

And if you add additional services from CrossConsense, e.g. hosting, release change management, or business intelligence, then you get all the support you need by calling the same number. Decide for CrossConsense and our long-term experience instead of another 3rd party IT support company and you will never experience long call-routing sessions or finger pointing. You will never be pushed from one service company to the next. You simply get in touch with us via a single point of contact and receive the help you need.

If you are a new AMOS customer or your AMOS Competence Center is facing challenges, get the help you deserve! And if you are not using AMOS, yet, look at it. It is worth it! Guess who could help you with your migration project? Decide for AMOS Support by CrossConsense.