Webinar on Aviation Cyber Security

Webinar on Aviation Cyber Security

We would like to invite you to our webinar on November 10th, 2022, in cooperation with Aircraft IT. The webinar with the title Aviation Cyber Security – How to Manage Risk, plus Secure Digitalization with Real-Time Aircraft Data and Apps highlights the importance of Cyber Security and how to mitigate risks as the industry moves towards a digital future. Follow this link to register: Webinar on Cyber Security

Patrick Zita Vendor Job Card

Vendor Job Card Patrick Zita in Aircraft IT Magazine

In the autumn 2022 edition of the Aircraft IT MRO magazine, you can learn about Patrick Zita’s motivation for working in our Service Department. He also tells you what he hopes our customers say about CrossConsense.

Download the article
Aircraft Fleet View in Bangkok

CrossConsense at Aircraft IT Airline & Aerospace MRO & Flight Ops IT Conference in Bangkok

On behalf of CrossConsense, William “Willie” Cecil (member of the FLYHT team) presented digital solutions for the aviation industry including Aircraft Fleet View at the Aircraft Commerce and Aircraft IT Airline & Aerospace MRO & Flight Ops IT Conference in Bangkok in October 2022. In his speech during the MRO /M&E IT Vendor Showcase, Willie not only highlighted the advantages of using the Aircraft Fleet View App as a tool for pilots and airline management to have a quick look on their fleet status. He also pointed out the easiness of implementation of the software. Furthermore Willie also presented other IT solutions provided by CrossConsense like ACSIS (tool for predictive and preventive maintenance),  AviationDW (a data warehouse solution especially developed for the aviation industry) and the Approval App (a tool for giving order and/or document approvals without having to log in to AMOS). Willie also presented software and hardware solutions developed by FLYHT like the AFIRS Edge™ (a hardware solution that offers IP connectivity in all phases of flight), FuelSense™ (a fuel management solution), ClearPort™ (a turn management solution), and many more of the Actionable Intelligence Solutions offered by FLYHT.

All those products support airlines to operate more efficiently, more environmentally friendly and are heading into the direction of getting digital in all aspects of operation.

If you are interested in more information about those solutions, just follow the corresponding link or contact marketing@crossconsense.de

AMOS Support by CrossConsense

AMOS Support by CrossConsense

AMOS by Swiss AviationSoftware is one of the most comprehensive MRO solutions on the market today and the software solution of choice for more than 200 aviation customers worldwide. These customers are working in general aviation, commercial aviation, or are pure MRO providers. Some are single entities, some are airline groups. AMOS use of all of them has a lot in common, but each of these are also facing their own, specific challenges.

Every IT product of a certain complexity comes with a learning curve. For many airlines and MRO providers, this became apparent when the pandemic hit. A lot of IT centric talent moved away, found jobs in other domains. Getting fresh talent in to fill the gaps is difficult due to the required specialist knowledge.

To us, AMOS support is one of our bread-and-butter tasks. Our support team stayed unchanged during the pandemic and was even able to use the time of lower workload to level-up. We did not lose talent, we got better! To be a good AMOS supporter, you need approximately 3 years of experience. Our supporters have between 5 and 20! This gives support customers the comfort of knowing that their workforce can depend on our experience and knowledge when ramping-up production. Did some rookie perform a booking with wrong data? We know how to get things back on track. A bunch of intermediate users do not know if a certain system behavior is a bug or a feature? We know, and we can handle the communication with the software vendor. Are some experienced users unsure if the old ways of working are still state-of-the-art? We can discuss it with you. Through all this, our service team builds a collective knowledge of best practices. Being exposed to different airlines/MROs with different processes and procedures, gives us an edge over any internal resource.

All this needs to be properly tracked and must be transparent to you as a customer. To this effect, we introduced our quality management in 2009. Our ISO9001 certification provides clear processes when working through issues. All customer requests are managed in an issue tracking system. Our service quality is discussed in monthly service review meetings. We are tracking customer satisfaction and we have every reason to be proud of the results.

For the price of a single IT worker, our service department offers you a hotline/email address that is reachable 24/7, come holiday or sickness. And behind this number is the combined experience of our whole team, seamlessly communicating to solve your challenges.

And if you add additional services from CrossConsense, e.g. hosting, release change management, or business intelligence, then you get all the support you need by calling the same number. Decide for CrossConsense and our long-term experience instead of another 3rd party IT support company and you will never experience long call-routing sessions or finger pointing. You will never be pushed from one service company to the next. You simply get in touch with us via a single point of contact and receive the help you need.

If you are a new AMOS customer or your AMOS Competence Center is facing challenges, get the help you deserve! And if you are not using AMOS, yet, look at it. It is worth it! Guess who could help you with your migration project? Decide for AMOS Support by CrossConsense.

Data Migration for Sunclass Airlines

Data Migration for Sunclass Airlines

Our data migration specialists accomplished a “small” data migration project for Sunclass Airlines, a Danish charter airline that operates services from Norway, Sweden, Denmark and Finland. The task was to migrate technical data for a recently leased Airbus A321 into the Sunclass AMOS database.

Historical Data was migrated from various data sources, pdf reports, Excel files, archived AMOS databases, to create a firm dataset to ensure Airworthiness control of the phased-in Aircraft. All of this was achieved under a tight time schedule of a few weeks working together as a team.

After the finalization of the migration process, the Project Management team of Sunclass Airlines, stated: “The results are what we hoped for, and we have confidence in showing aircraft compliance and control within AMOS.”

Hiring: Service Department Agent

We are hiring: Service Department Agent

We are looking for someone to join our team as a

SERVICE DEPARTMENT AGENT (M/F/D)

for full-time employment. As an employee in our service department, you are the figurehead of our company. As the first point of contact for our domestic and foreign customers for user questions, you will make a direct contribution to customer satisfaction and the success of our company.

For more information follow this link to our open job(s).

CrossConsense is awarded by the Stifterverband

CrossConsense receives research seal “Innovative Through Research”

CrossConsense was awarded the research seal “Innovative through research” for the year 2022/2023. We received the seal for the first time two years ago and have been awarded again for continuous efforts in the area of research and development for aviation and space. The seal has been awarded by the “Stifterverband für deutsche Wissenschaft” (Donors Association for German Science).

Stifterverband is a joint initiative started by companies and foundations – the only one in Germany to be devoted entirely to consulting, networking and promoting improvements in the fields of education, science and innovation. It promotes cooperation and interaction between business, science and civil society. In our case we are working in a project together with the Deutsche Zentrum für Luft- und Raumfahrt.

Axel Christ, Managing Director of CrossConsense:We are very pleased to receive this award and are motivated to continue our research activities. Ultimately, supporting scientific progress always is a way of supporting our customers. Our customer’s trust sets us on a mission of solving today’s big challenges in electronic record keeping and big data, paving the way to Net Zero.”

CrossConsense goes the FLYHT path

CrossConsense reaches FLYHT path

Next week we will celebrate our 20th anniversary. When I founded CrossConsense, my motivation was to create a company that would always deal fairly, reliably and competently with its employees, customers, partners and suppliers.

Today I am happy to announce that we will take another step by merging with FLYHT Aerospace Solutions Ltd., accepting a purchase offer from FLYHT to be effective January 2022.

From day one, our top priority has been to help our customers succeed, and we are confident that merging with FLYHT will advance that mission and enhance the support for airlines and MROs that we have built over the past 20 years.

We have long dreamed of joining forces with a company like FLYHT. By combining the strengths of both companies, we are now able to offer one-stop services that are a unique selling point in the market. Be it the data directly from the aircraft, the connections to send the data in-flight via satellite or 5G, or the linking of the data with the customer’s backend systems – everything becomes possible.

Like CrossConsense, understanding the business of aviation is in FLYHT’s DNA, which reinforces my belief that this is the right next step for CrossConsense, our employees and our customers.

Nothing will change for you; all of your familiar contacts at CrossConsense will remain your central points of contact. But of course, you will be able to choose from a much broader product portfolio and have access to an expanded team of aviation specialists.

Axel Christ will take over responsibility as Managing Director from me. Over his 15 years at CrossConsense Axel has made significant contributions, responsible for innovation and technology of the company’s software and services and is therefore the ideal person to fill that role. I will continue my involvement in the business, with an agreement in place for provision of services over the next 18 months.

We present the extended portfolio on FLYHT products.

We are very much looking forward to working together and ask you to join us on this journey into a new CrossConsense century. If you have any questions, please do not hesitate to contact me.

With best regards
Udo Stapf
CEO
Email: ust(at)crossconsense.de

CrossConsense wishes Merry Christmas and a Happy New Year

Merry Christmas

Dear Valued Customers,

We would like to say thank you for the trustful collaboration and your confidence in us.

2021 again was a year of difficulties and deprivations. We hope that for all of you who got ill or lost their jobs or are still only working part-time, things will improve. Our thoughts are with you, and we wish you all the best.

As every year, we decided to support a project with our donation and because we did not have a Christmas party with our employees due to the pandemic situation, we increased our financial support.

Our Christmas donation this year goes to the “Ambulante Kinder- und Jugendhospizdienst Hanau”. This is a hospice service that accompanies children, adolescents and young adults with life-shortening or life-threatening illnesses. The volunteers who are working for this organization accompany the entire family from diagnosis, through dying and beyond.

For more information on the organization, follow this link: https://www.deutscher-kinderhospizverein.de/kinder-und-jugendhospizdienste/hanau/

We wish you a Merry Christmas and a Happy New Year for you and your family, and we are looking forward to speaking with you or meeting you in 2022!

Kind regards Conchin Brau-Stapf & Udo Stapf
also on behalf of the entire CrossConsense team

Impfen makes sense

Impfen …makes sense!

Together with more than 150 German companies we at CrossConsense also changed our logo to support the social media movement to encourage residents to get vaccinated against COVID-19 by incorporating the word “Impfen” (vaccination) into our advertising slogan.

#ZusammenGegenCorona

https://www.zusammengegencorona.de/