CrossConsense Customer Support Survey 2018

Results of the CrossConsense Customer Support Survey 2018

Thank you to those who participated in our annual customer support survey and to all of you who provide feedback to us throughout the year. We value your input and recognize it as a key element to the success of our customer support.

The participants of the survey evaluated the different areas of our support and our products as follows (rating score: 1 for the best and 6 for the worst rating).

User Support2
Hosting and Operations2
Business Intelligence1
Consultancy Services1
CROSSMOS2

In other words, you rated our performance between good and very good.

Here are some voices:
How well did you feel our customer support agent understood what you were saying?
Most of the time very well, sometimes additional communication goes on as expected due to the complexity of some requests…

How long did you have to wait until our customer support agent solved your problem or answered your question?
Really depends on the type of request. Routine requests have a quick response. For less routine items it can take quite a long period…

Overall, are you satisfied with CrossConsense’s performance regarding the AMOS upgrade?
Following a number of mails and phone conversations I was happy with the flexibility given to us…

Of course, we know that there is always room for improvement and we initiated countermeasures by hiring new employees in order to cushion bottlenecks and establish a faster and more effective communication with our customers. Right now, we keep an eye on older tickets and hope that we will be able to solve even complex enquiries within the next couple of weeks. So, together with your support (e.g. when one of our customer support agents asks for clarification to one of your tickets, please also give him an answer asap) we are striving for an even better result of our customer support survey in 2019.

Let’s do that together!

CrossConsense conference team at MROE

Successful MRO Europe in Amsterdam

As we exhibited at the #MROE for the first time we did not really know what to expect. But we were amazed that our booth was always crowded. We had the opportunity to meet old friends and talk to “new” people in the aviation industry. If you missed our presentation of CROSSMOS®, please do not hesitate to contact us (marketing@crossconsense.de).

I know that some of you liked our “toilet-advertising”, so here it is again for those of you who did not attend the conference.

CrossConsense advertising on MROE

CrossConsense team at AMOS Customer Conference in Lucerne

Thank your for visiting us at the AMOS Customer Conference 2018

As partner of SWISS AS we had again the opportunity to exhibit at the AMOS Customer Conference taking place in Lucerne in October, 2018. We would like to thank all the visitors of our booth who had the chance to learn more about CROSSMOS, ACSIS (tool for enhanced troubleshooting) and about our services around AMOS hosting and operations.

And, of course, we would also like to say thank you to the SWISS AS-team for the perfect organization of the conference.

CrossConsense at MRO Europe

Meet CrossConsense at MRO Europe

The team of CrossConsense invites you to visit THE aviation event taking place in Amsterdam next week.

Our experts on-site (booth 6043) will be glad to demonstrate the newest version of CROSSMOS® – our electronic technical logbook which is live on SWISS and Edelweiss and to be introduced at further airlines like Aegean, AeroLogic, Air Dolomiti, Alitalia, Lufthansa and Lufthansa CityLine. And, of course, you are also invited to get an insight into our other products, i.e. ACSIS and Aircraft Fleet View and our services around AMOS Support.

If you are an airline delegate and interested in complimentary tickets, please do not hesitate to contact our marketing department (marketing@crossconsense.de).

CrossConsense at AMOS Customer Conference 2018

Meet us at the AMOS Customer Conference

As Partner of SWISS Aviation Software, we are excited to attend and exhibit at the AMOS Customer Conference (invitation only event) taking place in Lucerne on 10-11 October 2018. On this event our experts on-site will be glad to demonstrate the newest version of CROSSMOS® – our electronic technical logbook with a fully functional bi-directional interface to AMOS which is live on SWISS and Edelweiss and to be introduced at further airlines like Aegean, AeroLogic, Air Dolomiti, Alitalia, Lufthansa and Lufthansa CityLine. And, of course, you are also invited to get an insight into our other products, i.e. ACSIS and Aircraft Fleet View and our services around AMOS Support.

See you in Lucerne!

Aegean Airlines and Olympic Air go CROSSMOS

Aegean Airlines & Olympic Air go CROSSMOS®

Aegean Airlines together with its subsidiary Olympic Air signed contract with CrossConsense to implement the CROSSMOS® eTLB. After the final implementation CROSSMOS® will then be on board of about 61 aircraft operating under the flag of these two Greek airlines. By implementing CROSSMOS® AEGEAN Group is taking an important step moving towards paperless maintenance.

Mr. Vasilios Kardasis, Technical Director at AEGEAN said: “AEGEAN’s driving and achieved target for constant growth and development over the years has been accomplished by establishing advanced systems and technologies that indicate towards that same need in the future as well. CROSSMOS implementation is a decision for reducing manual data recording, provide almost real-time aircraft status at any time and substantially simplify maintenance handling for flight crews, maintenance staff and operations control. Higher data quality that eases control and monitoring processes of all aircraft fleets will be expected by aircraft data digitization and maintenance workflows optimization in order to continuously enhance efficiency, punctuality, reliability and safety of our commercial flight operations”.

About AEGEAN: Aegean Airlines, a member of Star Alliance, is Greece’s largest airline providing ever since its inception in 1999 until today, full service, premium quality short and medium haul services.

In 2013 AEGEAN acquired Olympic Air; as a result, passengers now have increased flight frequencies and connections as well as improved accessibility to Greece’s islands, including some of the most remote ones. Total traffic of both companies reached 13.2m passengers in 2017. The company´s summer 2018 timetable includes a network of 153 destinations, in 44 countries in total. The flights are being performed with one of the youngest fleets in Europe, comprising of 61 aircraft.

In June 2018 AEGEAN signed a purchase agreement with Airbus, for the order of up to 42 new generation aircraft of the A320neo family. The investment is valued at 5 billion USD at list prices, and it is the largest private investment in Greece. The new aircraft facilitate the offer of new services to passengers, as well as increased range capabilities for expansion to new destinations and markets.

AEGEAN was awarded as the best regional airline in Europe for 2018 by Skytrax World Airline Awards, for the 8th consecutive time and 9th time over the last 10 years.

AeroLogic Case Study on CROSSMOS

New Case Study: Preparing to implement an ETL /ELB at AeroLogic

In the September/October 2018 issue of the Aircraft IT MRO, a new case study was published regarding the implementation of CROSSMOS® eTechLog at AeroLogic. From the perspective of a small airline the editorial staff of the Aircraft IT likes to share with readers the electronic log book project and implementation at AeroLogic. You will learn how AeroLogic prepared the change from a paper-based process to a completely paperless environment which would save cost because of the reduction in manual data recording and archiving. Another important aspect of the implementation of an eTLB at AeroLogic was to keep it simple. Find out the reasons why AeroLogic decided in favour of CROSSMOS® by reading the whole case study.

Follow this link to sign up for the case study: https://www.crossconsense.com/aerologic-crossmos-case-study-2018/

Alitalia goes CROSSMOS

Alitalia is going to introduce CROSSMOS® eTLB

Alitalia signed contract with CrossConsense to implement the CROSSMOS® eTLB. The decision to implement an electronic techlog is part of the process of “paperless maintenance” and the reason for Alitalia for heading towards paperless maintenance is not only saving paper, environmental resources, time and money but also to accelerate the provision and transmission of information.

Thanks to the new agreement signed with CrossConsense, Alitalia will be able to save more than 10 tons of paper every year, with a significant reduction of the effects of the environmental impact. Furthermore, the CROSSMOS eTLB solution implemented by the airline will facilitate and accelerate analysis, transmission and share of crucial information in the maintenance processes.

The reason for deciding in favour of CROSSMOS was the fully functional bi-directional interface to the maintenance backend system of the Alitalia group as well as the open and honest negotiations during the decision process.

Alitalia had a clear vision in mind when it decided to move forward with the “Paperless maintenance” process: in order to pursue efficiency and effectiveness in every single maintenance process, eTLB was a mandatory step and the best solution to implement a real “paperless maintenance”. The airline did also a hard work thinking in particular at its internal process re-engineering and, above all, at changing everyone’s mental approach in order to adapt to the new optimized business processes.

CrossConsense receives ISO 9001:2015

CrossConsense receives ISO 9001:2015 certification

We at CrossConsense are proud to announce that we are now certified to ISO 9001:2015 for the management system of AMOS consulting and AMOS user support, sales and customer support of ILS products as well as development and sales of CROSSMOS. Our registrar – the TÜV Technische Überwachung Hessen GmbH – handed out the ISO 9001:2015 certification to signal a successful end of the audit.

After having received our first ISO 9001:2008 certification in 2009 we have been further developing our quality management system to improve the overall performance, maintain even a higher level of quality and a stronger customer service. During the last couple of months, CrossConsense underwent an evaluation process that included quality management system development as well as a quality management system documentation review.

We integrate the attitude of high quality for our service as well as for our products in our daily work and continuously challenge ourselves to improve our quality management system to provide products and services that meet or exceed the needs and expectations of our customers, always in compliance with existing specifications and regulations.

And, of course, we now will not sit back and take things easy but will continuously work on an advanced quality management system.

CrossConsense in Amsterdam 2018

Meet us in Amsterdam

The Airline & Aerospace MRO & Operations IT Conference is the world’s only event to address the key issues relating to the development of IT and its key use for aircraft maintenance and flight operations.
You will have different opportunities to learn more about CrossConsense’s newest projects:

Tuesday, June 5th, 14:00 – 14:30
Airline Case Study: AeroLogic – Preparing to implement an ETL / ELB
Aerologic outlines its recent ETL / ELB selection process; from selecting software and hardware platforms to flight deck connectivity. With the solution going live shortly, Aerologic outline how it is preparing crews for the change to paperless working along with expected results and benefits once operation commences. The presentation will be given by Nils Oehlmann, Project Manager of AeroLogic and Udo Stapf, CEO of CrossConsense.

Tuesday, June 5th, 16:45 – 17:30
Vendor Showcase: Electronic Logbook (ETL/ELB)
Your chance to quickly find out about all the major Electronic Logbook (ETL/ELB) solutions on the market. The CrossConsense team will provide a brief 7 minutes showcase of CROSSMOS® and you will also have the opportunity to ask questions concerning the solutions.

Tuesday June 5th and Wednesday June 6th
Meet the CrossConsense team at booth E55
Get a software demonstration on CROSSMOS® and ACSIS and tell us more about the requirements you have in your company. Of course, you are also more than welcome if you want us to give you more information about our AMOS support, Business Intelligence solutions or about “Aircraft Fleet View” a mobile app to keep an eye on your fleet.

If you want to schedule a meeting just send an email to marketing(at)crossconsense.de