AMOS Support by CrossConsense

AMOS Support by CrossConsense

AMOS by Swiss AviationSoftware is one of the most comprehensive MRO solutions on the market today and the software solution of choice for more than 200 aviation customers worldwide. These customers are working in general aviation, commercial aviation, or are pure MRO providers. Some are single entities, some are airline groups. AMOS use of all of them has a lot in common, but each of these are also facing their own, specific challenges.

Every IT product of a certain complexity comes with a learning curve. For many airlines and MRO providers, this became apparent when the pandemic hit. A lot of IT centric talent moved away, found jobs in other domains. Getting fresh talent in to fill the gaps is difficult due to the required specialist knowledge.

To us, AMOS support is one of our bread-and-butter tasks. Our support team stayed unchanged during the pandemic and was even able to use the time of lower workload to level-up. We did not lose talent, we got better! To be a good AMOS supporter, you need approximately 3 years of experience. Our supporters have between 5 and 20! This gives support customers the comfort of knowing that their workforce can depend on our experience and knowledge when ramping-up production. Did some rookie perform a booking with wrong data? We know how to get things back on track. A bunch of intermediate users do not know if a certain system behavior is a bug or a feature? We know, and we can handle the communication with the software vendor. Are some experienced users unsure if the old ways of working are still state-of-the-art? We can discuss it with you. Through all this, our service team builds a collective knowledge of best practices. Being exposed to different airlines/MROs with different processes and procedures, gives us an edge over any internal resource.

All this needs to be properly tracked and must be transparent to you as a customer. To this effect, we introduced our quality management in 2009. Our ISO9001 certification provides clear processes when working through issues. All customer requests are managed in an issue tracking system. Our service quality is discussed in monthly service review meetings. We are tracking customer satisfaction and we have every reason to be proud of the results.

For the price of a single IT worker, our service department offers you a hotline/email address that is reachable 24/7, come holiday or sickness. And behind this number is the combined experience of our whole team, seamlessly communicating to solve your challenges.

And if you add additional services from CrossConsense, e.g. hosting, release change management, or business intelligence, then you get all the support you need by calling the same number. Decide for CrossConsense and our long-term experience instead of another 3rd party IT support company and you will never experience long call-routing sessions or finger pointing. You will never be pushed from one service company to the next. You simply get in touch with us via a single point of contact and receive the help you need.

If you are a new AMOS customer or your AMOS Competence Center is facing challenges, get the help you deserve! And if you are not using AMOS, yet, look at it. It is worth it! Guess who could help you with your migration project? Decide for AMOS Support by CrossConsense.

Data Migration for Sunclass Airlines

Data Migration for Sunclass Airlines

Our data migration specialists accomplished a “small” data migration project for Sunclass Airlines, a Danish charter airline that operates services from Norway, Sweden, Denmark and Finland. The task was to migrate technical data for a recently leased Airbus A321 into the Sunclass AMOS database.

Historical Data was migrated from various data sources, pdf reports, Excel files, archived AMOS databases, to create a firm dataset to ensure Airworthiness control of the phased-in Aircraft. All of this was achieved under a tight time schedule of a few weeks working together as a team.

After the finalization of the migration process, the Project Management team of Sunclass Airlines, stated: “The results are what we hoped for, and we have confidence in showing aircraft compliance and control within AMOS.”

Hiring: Service Department Agent

We are hiring: Service Department Agent

We are looking for someone to join our team as a

SERVICE DEPARTMENT AGENT (M/F/D)

for full-time employment. As an employee in our service department, you are the figurehead of our company. As the first point of contact for our domestic and foreign customers for user questions, you will make a direct contribution to customer satisfaction and the success of our company.

For more information follow this link to our open job(s).

CrossConsense is awarded by the Stifterverband

CrossConsense receives research seal “Innovative Through Research”

CrossConsense was awarded the research seal “Innovative through research” for the year 2022/2023. We received the seal for the first time two years ago and have been awarded again for continuous efforts in the area of research and development for aviation and space. The seal has been awarded by the “Stifterverband für deutsche Wissenschaft” (Donors Association for German Science).

Stifterverband is a joint initiative started by companies and foundations – the only one in Germany to be devoted entirely to consulting, networking and promoting improvements in the fields of education, science and innovation. It promotes cooperation and interaction between business, science and civil society. In our case we are working in a project together with the Deutsche Zentrum für Luft- und Raumfahrt.

Axel Christ, Managing Director of CrossConsense:We are very pleased to receive this award and are motivated to continue our research activities. Ultimately, supporting scientific progress always is a way of supporting our customers. Our customer’s trust sets us on a mission of solving today’s big challenges in electronic record keeping and big data, paving the way to Net Zero.”

CrossConsense goes the FLYHT path

CrossConsense reaches FLYHT path

Next week we will celebrate our 20th anniversary. When I founded CrossConsense, my motivation was to create a company that would always deal fairly, reliably and competently with its employees, customers, partners and suppliers.

Today I am happy to announce that we will take another step by merging with FLYHT Aerospace Solutions Ltd., accepting a purchase offer from FLYHT to be effective January 2022.

From day one, our top priority has been to help our customers succeed, and we are confident that merging with FLYHT will advance that mission and enhance the support for airlines and MROs that we have built over the past 20 years.

We have long dreamed of joining forces with a company like FLYHT. By combining the strengths of both companies, we are now able to offer one-stop services that are a unique selling point in the market. Be it the data directly from the aircraft, the connections to send the data in-flight via satellite or 5G, or the linking of the data with the customer’s backend systems – everything becomes possible.

Like CrossConsense, understanding the business of aviation is in FLYHT’s DNA, which reinforces my belief that this is the right next step for CrossConsense, our employees and our customers.

Nothing will change for you; all of your familiar contacts at CrossConsense will remain your central points of contact. But of course, you will be able to choose from a much broader product portfolio and have access to an expanded team of aviation specialists.

Axel Christ will take over responsibility as Managing Director from me. Over his 15 years at CrossConsense Axel has made significant contributions, responsible for innovation and technology of the company’s software and services and is therefore the ideal person to fill that role. I will continue my involvement in the business, with an agreement in place for provision of services over the next 18 months.

We present the extended portfolio on FLYHT products.

We are very much looking forward to working together and ask you to join us on this journey into a new CrossConsense century. If you have any questions, please do not hesitate to contact me.

With best regards
Udo Stapf
CEO
Email: ust(at)crossconsense.de

CrossConsense wishes Merry Christmas and a Happy New Year

Merry Christmas

Dear Valued Customers,

We would like to say thank you for the trustful collaboration and your confidence in us.

2021 again was a year of difficulties and deprivations. We hope that for all of you who got ill or lost their jobs or are still only working part-time, things will improve. Our thoughts are with you, and we wish you all the best.

As every year, we decided to support a project with our donation and because we did not have a Christmas party with our employees due to the pandemic situation, we increased our financial support.

Our Christmas donation this year goes to the “Ambulante Kinder- und Jugendhospizdienst Hanau”. This is a hospice service that accompanies children, adolescents and young adults with life-shortening or life-threatening illnesses. The volunteers who are working for this organization accompany the entire family from diagnosis, through dying and beyond.

For more information on the organization, follow this link: https://www.deutscher-kinderhospizverein.de/kinder-und-jugendhospizdienste/hanau/

We wish you a Merry Christmas and a Happy New Year for you and your family, and we are looking forward to speaking with you or meeting you in 2022!

Kind regards Conchin Brau-Stapf & Udo Stapf
also on behalf of the entire CrossConsense team

Impfen makes sense

Impfen …makes sense!

Together with more than 150 German companies we at CrossConsense also changed our logo to support the social media movement to encourage residents to get vaccinated against COVID-19 by incorporating the word “Impfen” (vaccination) into our advertising slogan.

#ZusammenGegenCorona

https://www.zusammengegencorona.de/

On Demand Webinar

Webinar Recording now available

You missed the live session of our webinar? No problem, you can watch the recording of the webinar including the Q&A session whenever you have got time for it.

Simply register: https://www.aircraftit.com/webinars/digital-aviation-maintenance-data-apps-demo-webinar/?area=mro#webinar-register-form

The MRO system as a source of data is very important but usually not fully utilized. Making the data available and understandable for those who do not have access to a complex MRO system on a day-to-day basis is a challenge that CrossConsense wants to overcome. In this webinar we will have a look at MRO data and how it can be collected, interpreted and shared with key personnel via digital Apps.

The following products will be presented:

AviationDW: A managed data warehouse, tailor-made for use with any backend MRO system that simplifies KPI creation based on data generated by the MRO-system (refer to our AviationDW product page to learn more).

Aircraft Fleet View: Gives airlines an always up-to-date view on their fleet status. It indicates AOGs, delays and other important information, providing the right level of detail to be useful but not crowded with information (refer to our Aircraft Fleet View product page to learn more).

Approval App: A powerful application that organizes approvals of any kind, e.g. orders / parts approvals, document approvals, forms approvals etc.

Any questions? Please contact us: marketing@crossconsense.de

Invitation to CrossConsense Webinar

Sign up for our Webinar November 11th, 2021

Webinarlink: https://www.aircraftit.com/webinars/digital-aviation-maintenance-data-apps-demo-webinar/?area=mro#webinar-register-form

The MRO system as a source of data is very important but usually not fully utilized. Making the data available and understandable for those who do not have access to a complex MRO system on a day-to-day basis is a challenge that CrossConsense wants to overcome. In this webinar we will have a look at MRO data and how it can be collected, interpreted and shared with key personnel via digital Apps.

The following products will be presented:

AviationDW: A managed data warehouse, tailor-made for use with any backend MRO system that simplifies KPI creation based on data generated by the MRO-system.

Aircraft Fleet View: Gives airlines an always up-to-date view on their fleet status. It indicates AOGs, delays and other important information, providing the right level of detail to be useful but not crowded with information.

Approval App: A powerful application that organizes approvals of any kind, e.g. orders / parts approvals, document approvals, forms approvals etc.

During the live Q&A session, we will try to answer all your questions. We are looking forward to talking to you!

In case you do not have time on November 11th, you should register anyway because then you will be able to watch the recording whenever it fits into your schedule.

Here is the link to get more information and to sign up for the webinar:
https://www.aircraftit.com/webinars/digital-aviation-maintenance-data-apps-demo-webinar/?area=mro#webinar-register-form

Bees have landed in the meadow

The bees have landed

For people like us such a meadow always looks a little bit chaotic. Especially for us Germans who love their well-structured gardens in front of the house. But bees like it wild and they like flowers with a high quality of nectar for them. The photos show a bumblebee and a bee on its landing approach on a Phazelie Anabela which we call Büschelschön in German. Since it blooms for a long time from June to October, it is ideal to alleviate the food shortages, especially in summer and early autumn.

Find more information about the project on https://bienen.hessen.de/

Read the first part of the story: https://www.crossconsense.com/biodiversity-project/