CONNECT 2019 in Beverly Hills

CONNECT 2019

The countdown is running and one of the best events this year is starting on March 19th, 2019.
You have deserved it anyway to be in Hollywood, but there some reasons more:

The Cast

Main Actor: Carina Maerkel
You have the chance to meet our ILS headliner, the Area Sales Manager in person at her familiar surroundings.

Art Director: Jutta Gruneberg-Heinrich
The person who makes a star out of everybody, our VP Marketing.

Executive Producer: Conchin Brau-Stapf
Meet the CFO of CrossConsense who is responsible for managing the wealth of our company.

Director: Udo Stapf
Always the last item of the trailer, but not less important, the CEO of CrossConsense. Meet Udo face to face and let him inform you about the latest improvements around ILS and CrossConsense.

Nominated for Most Valued Customer:
You

CrossConsense in Hollywood

Networking

Whether it is during the golf tournament on Tuesday, March 19th, the welcome reception, Connect awards ceremony the day after or at the ice hockey game on the final day, stay connected with the attendees who represent the wide spectrum of aviation and surrounded services.

It’s for free!

Finally, the attendance for our airline customers is free of charge.

So, what are you waiting for? Visit the CONNECT website and get yourself and colleagues registered.

We are looking forward to meeting with you in Beverly Hills, the place we all belong.

Horse Therapy for Janina

Horse-riding therapy for Janina

Instead of sending Christmas cards, CrossConsense’s management decided to support MainLichtblick e.V. again – a non-profit-organization located in Frankfurt that takes care about seriously ill, physically impaired and traumatized children. CrossConsense decided to sponsor a horse-riding therapy for 5-year-old Janina who has been suffering at a chromosome aberration since birth and had a heart surgery recently.
The lively girl adores horses and by sitting on her favorite horse “Fee” (German for fairy), Janina’s motor skills are trained.

MainLichtblick and CrossConsense are very happy about this successful wish fulfillment!

Public Holidays 2019

Public Holidays 2019

2019 will bring some holidays and we would like to inform you when our CrossConsense team will not be in the office because of public holidays. But as you know, for urgent support cases we are always available via our emergency number (Hotline: +49 700 AMOSHELP).

Public Holidays in Hesse (to which Frankfurt belongs to):

Easter WeekendFriday 19 April & Monday 22 April 2019
Labour DayWednesday 1 May 2019
Ascension Day Thursday 30 May 2019
Whit MondayMonday 10 June 2019
Feast of Corpus ChristiThursday 20 June 2019
Day of German UnityThursday 3 October 2019
Christmas Days Wednesday 25 & Thursday 26 December 2019
AMOS Support for WizzAir

CrossConsense provides AMOS support for Wizz Air

Wizz Air, established in 2003, provides low-cost air transport to and from Central and Eastern Europe. Being an AMOS customer since 2010 and operating 106 Airbus aircraft (72 Airbus A320, 34 Airbus A321) the workload of AMOS has increased during the last couple of months. Having in mind that Wizz Air has got further 265 aircraft in the order book, the IT department realized that it would be good to get additional external support regarding AMOS. Wizz Air decided in favor of CrossConsense because of their proven customer support given to other major European airlines like EasyJet, Brussels Airlines, Volotea and Lufthansa CityLine (amongst others).

Christian Ambiehl, Head of Maintenance at Wizz Air says: “We successfully used CrossConsense products and skilled services for our initial implementation of AMOS 9 years ago and continuously used their system interfaces which always proved to give professional results. CrossConsense has an extensive experience and is a recognized partner of SWISS Aviation Software for long years and became one of most knowledgeable AMOS experts on the market so the decision of working together was made easy for us.

We are confident that this partnership will be an extended collaboration and productive innovation.“

CrossConsense Customer Support Survey 2018

Results of the CrossConsense Customer Support Survey 2018

Thank you to those who participated in our annual customer support survey and to all of you who provide feedback to us throughout the year. We value your input and recognize it as a key element to the success of our customer support.

The participants of the survey evaluated the different areas of our support and our products as follows (rating score: 1 for the best and 6 for the worst rating).

User Support2
Hosting and Operations2
Business Intelligence1
Consultancy Services1
CROSSMOS2

In other words, you rated our performance between good and very good.

Here are some voices:
How well did you feel our customer support agent understood what you were saying?
Most of the time very well, sometimes additional communication goes on as expected due to the complexity of some requests…

How long did you have to wait until our customer support agent solved your problem or answered your question?
Really depends on the type of request. Routine requests have a quick response. For less routine items it can take quite a long period…

Overall, are you satisfied with CrossConsense’s performance regarding the AMOS upgrade?
Following a number of mails and phone conversations I was happy with the flexibility given to us…

Of course, we know that there is always room for improvement and we initiated countermeasures by hiring new employees in order to cushion bottlenecks and establish a faster and more effective communication with our customers. Right now, we keep an eye on older tickets and hope that we will be able to solve even complex enquiries within the next couple of weeks. So, together with your support (e.g. when one of our customer support agents asks for clarification to one of your tickets, please also give him an answer asap) we are striving for an even better result of our customer support survey in 2019.

Let’s do that together!

CrossConsense conference team at MROE

Successful MRO Europe in Amsterdam

As we exhibited at the #MROE for the first time we did not really know what to expect. But we were amazed that our booth was always crowded. We had the opportunity to meet old friends and talk to “new” people in the aviation industry. If you missed our presentation of CROSSMOS®, please do not hesitate to contact us (marketing@crossconsense.de).

I know that some of you liked our “toilet-advertising”, so here it is again for those of you who did not attend the conference.

CrossConsense advertising on MROE

CrossConsense team at AMOS Customer Conference in Lucerne

Thank your for visiting us at the AMOS Customer Conference 2018

As partner of SWISS AS we had again the opportunity to exhibit at the AMOS Customer Conference taking place in Lucerne in October, 2018. We would like to thank all the visitors of our booth who had the chance to learn more about CROSSMOS, ACSIS (tool for enhanced troubleshooting) and about our services around AMOS hosting and operations.

And, of course, we would also like to say thank you to the SWISS AS-team for the perfect organization of the conference.

CrossConsense at MRO Europe

Meet CrossConsense at MRO Europe

The team of CrossConsense invites you to visit THE aviation event taking place in Amsterdam next week.

Our experts on-site (booth 6043) will be glad to demonstrate the newest version of CROSSMOS® – our electronic technical logbook which is live on SWISS and Edelweiss and to be introduced at further airlines like Aegean, AeroLogic, Air Dolomiti, Alitalia, Lufthansa and Lufthansa CityLine. And, of course, you are also invited to get an insight into our other products, i.e. ACSIS and Aircraft Fleet View and our services around AMOS Support.

If you are an airline delegate and interested in complimentary tickets, please do not hesitate to contact our marketing department (marketing@crossconsense.de).

CrossConsense at AMOS Customer Conference 2018

Meet us at the AMOS Customer Conference

As Partner of SWISS Aviation Software, we are excited to attend and exhibit at the AMOS Customer Conference (invitation only event) taking place in Lucerne on 10-11 October 2018. On this event our experts on-site will be glad to demonstrate the newest version of CROSSMOS® – our electronic technical logbook with a fully functional bi-directional interface to AMOS which is live on SWISS and Edelweiss and to be introduced at further airlines like Aegean, AeroLogic, Air Dolomiti, Alitalia, Lufthansa and Lufthansa CityLine. And, of course, you are also invited to get an insight into our other products, i.e. ACSIS and Aircraft Fleet View and our services around AMOS Support.

See you in Lucerne!

Aegean Airlines and Olympic Air go CROSSMOS

Aegean Airlines & Olympic Air go CROSSMOS®

Aegean Airlines together with its subsidiary Olympic Air signed contract with CrossConsense to implement the CROSSMOS® eTLB. After the final implementation CROSSMOS® will then be on board of about 61 aircraft operating under the flag of these two Greek airlines. By implementing CROSSMOS® AEGEAN Group is taking an important step moving towards paperless maintenance.

Mr. Vasilios Kardasis, Technical Director at AEGEAN said: “AEGEAN’s driving and achieved target for constant growth and development over the years has been accomplished by establishing advanced systems and technologies that indicate towards that same need in the future as well. CROSSMOS implementation is a decision for reducing manual data recording, provide almost real-time aircraft status at any time and substantially simplify maintenance handling for flight crews, maintenance staff and operations control. Higher data quality that eases control and monitoring processes of all aircraft fleets will be expected by aircraft data digitization and maintenance workflows optimization in order to continuously enhance efficiency, punctuality, reliability and safety of our commercial flight operations”.

About AEGEAN: Aegean Airlines, a member of Star Alliance, is Greece’s largest airline providing ever since its inception in 1999 until today, full service, premium quality short and medium haul services.

In 2013 AEGEAN acquired Olympic Air; as a result, passengers now have increased flight frequencies and connections as well as improved accessibility to Greece’s islands, including some of the most remote ones. Total traffic of both companies reached 13.2m passengers in 2017. The company´s summer 2018 timetable includes a network of 153 destinations, in 44 countries in total. The flights are being performed with one of the youngest fleets in Europe, comprising of 61 aircraft.

In June 2018 AEGEAN signed a purchase agreement with Airbus, for the order of up to 42 new generation aircraft of the A320neo family. The investment is valued at 5 billion USD at list prices, and it is the largest private investment in Greece. The new aircraft facilitate the offer of new services to passengers, as well as increased range capabilities for expansion to new destinations and markets.

AEGEAN was awarded as the best regional airline in Europe for 2018 by Skytrax World Airline Awards, for the 8th consecutive time and 9th time over the last 10 years.