Archive for category: News

Aircraft Fleet View in the cloud

Aircraft Fleet View now available as a Cloud Web App

What does that mean for you as a customer?
It gives us the opportunity to offer the Aircraft Fleet View App without having to build up a hardware environment and so the preparatory process to get the App running with your data can be shortened.

Why should you use CrossConsense’s Aircraft Fleet View?
This progressive Web App gives you an always up-to-date view on your airline’s fleet status on your mobile phone, e.g. it indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. The Aircraft Fleet View is meant e.g. for the management of an airline as well as for pilots who want to get a general overview over the status of their fleet or their aircraft. But it could also be used by mechanics who want to have a quick glance first but then also want to have a detailed look on the problem in AMOS to which Aircraft Fleet View is linked to.
If you want to test Aircraft Fleet View, please contact us via marketing@crossconsense.de. If you need more information about Aircraft Fleet View you can also have a look on our Products Website.

CrossConsense supports Bike for Africa

CrossConsense supports Brussels Airlines initiative Bike for Africa 2020

Every two years Brussels Airlines organizes Bike for Africa, an event dedicated to aid the people most in need in the African continent. And because we at CrossConsense are enthusiastic about such an initiative that is supported by Mike Vanderlinden – one of our contact persons at Brussels Airlines – we are more than willing to encourage him on his way through Africa to Rwanda on a bike. CrossConsense donated 500 € for this social project to support sustainable development in the region.
If you are also interested in supporting this initiative, please contact us at marketing@crossconsense.de and we will forward your message to Mike.

CONNECT 2019 in Beverly Hills

CONNECT 2019

The countdown is running and one of the best events this year is starting on March 19th, 2019.
You have deserved it anyway to be in Hollywood, but there some reasons more:

The Cast

Main Actor: Carina Maerkel
You have the chance to meet our ILS headliner, the Area Sales Manager in person at her familiar surroundings.

Art Director: Jutta Gruneberg-Heinrich
The person who makes a star out of everybody, our VP Marketing.

Executive Producer: Conchin Brau-Stapf
Meet the CFO of CrossConsense who is responsible for managing the wealth of our company.

Director: Udo Stapf
Always the last item of the trailer, but not less important, the CEO of CrossConsense. Meet Udo face to face and let him inform you about the latest improvements around ILS and CrossConsense.

Nominated for Most Valued Customer:
You

 

Hollywood Walk of Fame with your name

 

Networking

Whether it is during the golf tournament on Tuesday, March 19th, the welcome reception, Connect awards ceremony the day after or at the ice hockey game on the final day, stay connected with the attendees who represent the wide spectrum of aviation and surrounded services.

It’s for free!

Finally, the attendance for our airline customers is free of charge.

So, what are you waiting for? Visit the CONNECT website and get yourself and colleagues registered.

We are looking forward to meeting with you in Beverly Hills, the place we all belong.

Horse Therapy for Janina

Horse-riding therapy for Janina

Instead of sending Christmas cards, CrossConsense’s management decided to support MainLichtblick e.V. again – a non-profit-organization located in Frankfurt that takes care about seriously ill, physically impaired and traumatized children. CrossConsense decided to sponsor a horse-riding therapy for 5-year-old Janina who has been suffering at a chromosome aberration since birth and had a heart surgery recently.
The lively girl adores horses and by sitting on her favorite horse “Fee” (German for fairy), Janina’s motor skills are trained.

MainLichtblick and CrossConsense are very happy about this successful wish fulfillment!

Public Holidays 2019

Public Holidays 2019

2019 will bring some holidays and we would like to inform you when our CrossConsense team will not be in the office because of public holidays. But as you know, for urgent support cases we are always available via our emergency number (Hotline: +49 700 AMOSHELP).

Public Holidays in Hesse (to which Frankfurt belongs to):

Easter WeekendFriday 19 April & Monday 22 April 2019
Labour DayWednesday 1 May 2019
Ascension Day Thursday 30 May 2019
Whit MondayMonday 10 June 2019
Feast of Corpus ChristiThursday 20 June 2019
Day of German UnityThursday 3 October 2019
Christmas DaysWednesday 25 & Thursday 26 December 2019

If you are also interested in getting support for AMOS, please have a look on AMOS support by CrossConsense to get more information.

AMOS Support for WizzAir

CrossConsense provides AMOS support for Wizz Air

Wizz Air, established in 2003, provides low-cost air transport to and from Central and Eastern Europe. Being an AMOS customer since 2010 and operating 106 Airbus aircraft (72 Airbus A320, 34 Airbus A321) the workload of AMOS has increased during the last couple of months. Having in mind that Wizz Air has got further 265 aircraft in the order book, the IT department realized that it would be good to get additional external support regarding AMOS. Wizz Air decided in favor of CrossConsense because of their proven experienced AMOS support given to other major European airlines like EasyJet, Brussels Airlines, Volotea and Lufthansa CityLine (amongst others).

Christian Ambiehl, Head of Maintenance at Wizz Air says: “We successfully used CrossConsense products and skilled services for our initial implementation of AMOS 9 years ago and continuously used their system interfaces which always proved to give professional results. CrossConsense has an extensive experience and is a recognized partner of SWISS Aviation Software for long years and became one of most knowledgeable AMOS experts on the market so the decision of working together was made easy for us.

We are confident that this partnership will be an extended collaboration and productive innovation.“

If you are also interested in getting support for AMOS, please have a look on AMOS support by CrossConsense to get more information.

CrossConsense Customer Support Survey 2018

Results of the CrossConsense Customer Support Survey 2018

Thank you to those who participated in our annual customer support survey and to all of you who provide feedback to us throughout the year. We value your input and recognize it as a key element to the success of our customer support.

The participants of the survey evaluated the different areas of our support and our products as follows (rating score: 1 for the best and 6 for the worst rating).

User Support2
Hosting and Operations2
Business Intelligence1
Consultancy Services1
CROSSMOS2

In other words, you rated our performance between good and very good.

Here are some voices:
How well did you feel our customer support agent understood what you were saying?
Most of the time very well, sometimes additional communication goes on as expected due to the complexity of some requests…

How long did you have to wait until our customer support agent solved your problem or answered your question?
Really depends on the type of request. Routine requests have a quick response. For less routine items it can take quite a long period…

Overall, are you satisfied with CrossConsense’s performance regarding the AMOS upgrade?
Following a number of mails and phone conversations I was happy with the flexibility given to us…

Of course, we know that there is always room for improvement and we initiated countermeasures by hiring new employees in order to cushion bottlenecks and establish a faster and more effective communication with our customers. Right now, we keep an eye on older tickets and hope that we will be able to solve even complex enquiries within the next couple of weeks. So, together with your support (e.g. when one of our customer support agents asks for clarification to one of your tickets, please also give him an answer asap) we are striving for an even better result of our customer support survey in 2019.

Let’s do that together!

If you are also interested in getting support for AMOS, please have a look on AMOS support by CrossConsense to get more information. 

CrossConsense at MRO Europe

Successful MRO Europe in Amsterdam

As we exhibited at the #MROE for the first time we did not really know what to expect. But we were amazed that our booth was always crowded. We had the opportunity to meet old friends and talk to “new” people in the aviation industry. If you missed our presentation of CROSSMOS®, please do not hesitate to contact us (marketing@crossconsense.de).

I know that some of you liked our “toilet-advertising”, so here it is again for those of you who did not attend the conference.

CROSSMOS - Paperless in the cockpit

CrossConsense team at AMOS Customer Conference in Lucerne

Thank your for visiting us at the AMOS Customer Conference 2018

As partner of SWISS AS we had again the opportunity to exhibit at the AMOS Customer Conference taking place in Lucerne in October, 2018. We would like to thank all the visitors of our booth who had the chance to learn more about CROSSMOS, ACSIS (tool for enhanced troubleshooting) and about our services around AMOS hosting and operations.

And, of course, we would also like to say thank you to the SWISS AS-team for the perfect organization of the conference.

 If you are also interested in getting support for AMOS, please have a look on AMOS support by CrossConsense to get more information.

CrossConsense at MRO Europe

Meet CrossConsense at MRO Europe

The team of CrossConsense invites you to visit THE aviation event taking place in Amsterdam next week.

Our experts on-site (booth 6043) will be glad to demonstrate the newest version of CROSSMOS® – our electronic technical logbook which is live on SWISS and Edelweiss and to be introduced at further airlines like Aegean, AeroLogic, Air Dolomiti, Alitalia, Lufthansa and Lufthansa CityLine. And, of course, you are also invited to get an insight into our other products, i.e. ACSIS and Aircraft Fleet View and our services around AMOS Support.

If you are an airline delegate and interested in complimentary tickets, please do not hesitate to contact our marketing department (marketing@crossconsense.de).