CrossConsense’s Home Stories

The CrossConsense team working remotely

CrossConsense „Home Story“ – Part 17

Christian’s story is our last part of the “home-office stories” by the CrossConsense colleagues. If you followed the stories you saw that we are all trying to make the best out of this situation and you got a good impression why our boss uses to say that he has the best team on this planet. We are optimistic that things will improve during the next couples of months. The aviation industry is ramped up slowly and although our world might never as be as it has been before the pandemic there might be a few lessons that we learned.

#weareallinthistogether #staysafe #stayhealthy

 

Christians Home Office

CrossConsense „Home Story“ – Part 16

Home Office is a new experience, but you get used to it quite fast. It’s a new opportunity for Teamwork and I would like to thank my colleagues for working that well in the “new” way.

 

Srijan Home Office

CrossConsense „Home Story“ – Part 15

I was a bit sceptical in the beginning, working from home might not be as productive and efficient as compared to working at office. But, thanks to the excellent tools, management and colleagues of our company we are working and utilizing the resources very effectively.

I have a bit more time for my hobbies now. Surprisingly, I am able to keep myself organized.

As I am getting comfortable working from home, I also miss the environment of working at office.

I wish everyone to stay healthy and see you soon in person in the near future.

 

Sneha Home Office

CrossConsense „Home Story“ – Part 14

Working from home now seems like the new normal. It has its own negative and positive aspects. The main loss is that I miss meeting my colleagues in person and on the bright side, I now have a lot of spare time for my hobbies. ?

I am also thankful to the management team at CrossConsense for being able to manage everything so well.

 

Ringaile Home Office

CrossConsense „Home Story“ – Part 13

It has been almost two months since we are working from home, and I barely noticed the difference in our productivity, communication and results. I was so happy to see how smoothly we were able to transition into home office and started working without any disruptions.

I am also grateful for the opportunity to have more time to invest in my hobbies and further learning since CrossConsense allows us to take online courses and finally I have time to take them.

I definitely miss my colleagues and I am looking forward to the day we can all work together ?.

 

Pratik Home Office

CrossConsense „Home Story“ – Part 12

Since joining the 7th week of remotely working from home, it has sensed that I gained an expertise by owing the experience. Beginning, I assumed it would discomfort and face many challenges to function from private place. Surprisingly, everything operates very smoothly with tools and tech, the credit and appreciation goes to our Company for setting up such an advanced remote system. With a great support from each and every one of us, we have been successfully providing the services and customer expectations without any compromises. Not to forget that we all are highly energized in our internal meetings.

Working from home, made me flexible to wear comfortable attire and save my travelling time. Overall, it is more productivity professional as well as ample time for discovering my new interest in life. Nevertheless, I miss my colleague’s laughter and fun. I am excited to reunite in person soon.

Brighter side of Pandemic is, we as a team are together and will overcome soon. Stay positive, stay strong, stay healthy and stay safe for now.

 

Oweis Home Office

CrossConsense „Home Story“ – Part 11

Thanks to digitalization, we are able to continue working, develop and communicate as a team during this pandemic disease.

This quarantine lifestyle results in a plenty of spare time for many of us, no 2 hours per day transportation for example, giving us the opportunity to look at the bright side and do the stuff we never had time for. Don’t get bored, keep yourself busy and stay in shape!

 

Kerimas Office

CrossConsense „Home Story“ – Part 10

I still work in the office and not in the home office. I practically live around the corner and there are things that are not easy to do remotely, e.g. emptying the mailbox, taking care of plants in the offices.

Although I miss my colleagues on site very much, I am positively surprised about the good cooperation via video conference and e-mail. Especially the team meetings are very efficient online.

 

Josts Home Office

CrossConsense „Home Story“ – Part 9

After 5 weeks, the home office experience works better than expected.

The well performing technical equipment makes communication with colleagues and customers easy and the remote access to customer systems is no problem.

Since we are all asked to wear kind of masks in public to protect from further virus spreading, I’m happy to see everyone’s bare face when attending the team chats. OK, maybe almost everyone’s 🙂

My dog loves home office since there is always someone to pet her. Hope she is not too disappointed when we all go back to our offices and schools one day.

 

Egzon Home Office

CrossConsense „Home Story“ – Part 8

I believe we have been very fortunate that we had a great infrastructure built by the company to deal with all the challenges presented by working from home. We are constantly in touch as a team using our resources and utilising them effectively, also becoming innovative with new ways of working.

Undeniably I miss my colleagues and the day to day interaction, but we have a regular company-wide meeting which includes light-hearted jokes to keep our spirits high in a difficult time naturally we also focus heavily on keeping our customers satisfied and pleased with our support. Overall, on a personal level, my home office has given me more time at home with my young daughter and to be able to explore a new interest.

 

Patrick Home Office

CrossConsense „Home Story“ – Part 7

Home office, something that many have been using for years and many who envy you. Due to short-term improvisation I was also able to take a seat in my home office and, like many others, I am surprised that it works so well – in many regards.

At first it was unfamiliar, and I had a lot of questions about how things could be solved. But thanks to the tools we are provided with, it almost feels like being in the office and tasks are solved and the customer is happy. Only the lack of people is something that I miss – (even if the children are standing next to you) and I already am looking forward to seeing you all again, but also to be at the customer’s site.

 

Chistopher Home Office

CrossConsense „Home Story“ – Part 6

For almost four weeks now we have all been working in our home office. At the beginning it was not easy for me to be torn out of my familiar environment and now to sit at home and work from here. But this challenge has been well mastered by each of us. We wanted to prove ourselves that we, as a team, are able to motivate ourselves even in such situations to work through our workload, that we can support each other despite the spatial separation and that we can satisfy our customers.

I am proud to work together with such great colleagues and I am glad that despite the distance the daily fun is not missed out 😉

I am really looking forward to seeing you all again soon – and not via webcam…

 

Bjoern Home Office

CrossConsense „Home Story“ – Part 5

The last time I left home for the office was around four weeks ago. This does not mean a loss in productivity or progress, though, neither for the work – due to our excellent tools – nor the personal side of life. Now I can finally see what my vacuum robot is up to during the day and I’ve also got time for the daily morning Yoga session.
I wish all of you to stay healthy, and see you (in person ?) on the other side of this.

 

Home Office Alisa

CrossConsense „Home Story“ – Part 4

In the coming weeks, most of us will have to work remotely. Organizing work in a new environment and creating a working atmosphere at home only seems to be an easy task. Experts advise us to “follow the rituals” and not to be distracted by household chores to work productively from home.

A regular day in a regular office starts with a cup of tea. I try to stay in the usual routine (except for morning traffic. But not to say that I miss it too much).

I wish everyone to stay in good mood at these days and stay healthy.

 

Axels Home Office

CrossConsense „Home Story“ – Part 3

Besides the guy who empties our mailbox, we are pretty much all supporting our customers from the home office. No news to you, I am sure. As you can see, I have quite a comfy space here for myself. I do recommend to put a bit of effort in when it comes to your work environment, it makes a difference!

The main difference when working from home, however, is having a completely different set of co-workers around. In my case there even is one complete freak who wants me to put a leash on him several times per day and walk him around in public. And then there are two really tiny ones who always come by at any time and seek bodily contact. Also this motherly character, overly concerned with my well-being. Totally unprofessional.

So for me, the main lesson of being in the home office is that it does not just give you some flexibility, it also forces you to use it. If you stay hidden in your secret office den for hours at a time, chaos will ensue. It is way more efficient to take a tour after each completed task. Give a pep talk here or there, ruffle some hair, hand out free snacks. Then back to work. Oh, wait, that’s actually similar to the real office, isn’t it?

Now, on top of home office, many of us are also faced with shorter working times (or no work, at all). And no matter if you are affected by the problems outlined above or if you are one of those who live alone and need to fight boredom, let me tell you one thing I believe in: This currently hits pretty hard. A recession may follow. But the world will bounce back from it. Since this is hitting pretty much everyone, and the world is so connected that nations cannot ignore each other, we will all make it back, together. After all, the “real” resources like food and shelter are not scarce. So since this is temporary, use your time wisely and level-up! There are tons of free learning resources available on so many topics. Pick one or two and dig in! This will help you to stay sane and make you be the best you you can be once this is over!

Take care, stay in touch and see you on the other side of Corona!

 

Udos Home Office

CrossConsense „Home Story“ – Part 2

This actually looks like a 1:1 copy of my „real “office! Well, it is my “real” office as I am one of the few who are not working from home yet. I am very positively surprised how good the communication within the team and with our customers works although we are slightly restricted with our phone system.

It is a weird and challenging situation here and for everybody else on this planet and it needs a lot of flexibility and good crisis management as the situation changes very quickly and management decisions must be taken or changed almost daily.

But an exceptional situation like the current one is also a chance to prove loyalty and solidarity between customers and suppliers.

Staying together in good and in bad times will get us over those crises like in a good marriage.

Please take care of yourself, your colleagues and your beloved ones and stay healthy!

 

Juttas Home Office

CrossConsense “Home-Story” – Part 1

More than a week ago, when we all from CrossConsense were sent to our “new” home-offices, I had the idea that we should share our thought about working in a home-office. What’s new, what’s better, what’s worse. The good thing is, that at least at my home, it is very quiet. No phone rings (all our internal communication works with Microsoft Teams), no colleagues disturb you directly then, when you had a good idea. But that is also the bad thing. No little chat in the kitchen about something else than work, no lunch breaks together with colleagues.

A lot of you might have read the companions also here on LinkedIn. “How to handle home-office” (to be honest, I hate companions): Get up early (well, I almost get up as early as usual), dress as you would go to the office. Why should I do that? I love to wear my sweatpants at home, and nobody cares.

I would also like to give you an advice: “Stay at home and stay healthy.”

We are still here to support you!

Due to the COVID-19 crisis, we at CrossConsense will also take some preventive actions to ensure the health of our employees. Beginning today, a part of our employees will work in home offices.

Which effect does that have for our current customers?

Please send all your ticket inquiries either via email or through our ticketing system. We might temporarily not be available by phone and it makes it easier for us to distribute the workload for the team if inquiries reach us in written form. We have the capability to access customer content remotely so that nothing will really change for you as our customer.

If you have problems outside of our office hours (24/7):

Please do not forget to send your ticket to our hotline email address followed by calling the hotline-number.

Current service level agreements and response times will remain in place and CrossConsense will continue to provide support services as required, but we also ask you to understand that some things might not work perfectly especially in the beginning.

Whenever you have the feeling that something has to be improved, please do not hesitate to contact me directly.

How could we help you if you are not yet a customer?

As times are getting more and more difficult and you might face problems in your day-to-day AMOS business, we are here to support you. With a background of more than 20 years of experience in the aviation industry we aim to offer the best services to our business partners regarding AMOS support, Business Intelligence solutions and data migration. Just contact me by email or via LinkedIn to get into discussion.

Regarding the COVID-19 crisis, we are reviewing global updates to ensure our policies stay in-line with the best practices to keep our team and their families safe and healthy and we also wish you and your families to stay healthy.

Kind regards
Udo Stapf
CEO

Merry Christmas

We would like to thank all our customers, partners and friends for the trustful collaboration and your confidence in us.
As every year, we decided to support a project with our donation.
Initially we wanted to rent land from a local farmer to set up a big flower meadow but because all of his land is leased for the coming year, we decided to support the “Wünschewagen of the Arbeiter-Samariter-Bund”. That is a project that makes it possible to fulfill a very special wish of seriously ill people who are taken to their favorite place by a specially prepared ambulance (https://wuenschewagen.de/).
We wish you all the best for you and your family.

Conchin Brau-Stapf & Udo Stapf also on behalf of the entire CrossConsense team

Aircraft Fleet View in the cloud

Aircraft Fleet View now available as a Cloud Web App

What does that mean for you as a customer?
It gives us the opportunity to offer the Aircraft Fleet View App without having to build up a hardware environment and so the preparatory process to get the App running with your data can be shortened.

Why should you use CrossConsense’s Aircraft Fleet View?
This progressive Web App gives you an always up-to-date view on your airline’s fleet status on your mobile phone, e.g. it indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. The Aircraft Fleet View is meant e.g. for the management of an airline as well as for pilots who want to get a general overview over the status of their fleet or their aircraft. But it could also be used by mechanics who want to have a quick glance first but then also want to have a detailed look on the problem in AMOS to which Aircraft Fleet View is linked to.
If you want to test Aircraft Fleet View, please contact us via marketing@crossconsense.de. If you need more information about Aircraft Fleet View you can also have a look on our Products Website.

CrossConsense supports Bike for Africa

CrossConsense supports Brussels Airlines initiative Bike for Africa 2020

Every two years Brussels Airlines organizes Bike for Africa, an event dedicated to aid the people most in need in the African continent. And because we at CrossConsense are enthusiastic about such an initiative that is supported by Mike Vanderlinden – one of our contact persons at Brussels Airlines – we are more than willing to encourage him on his way through Africa to Rwanda on a bike. CrossConsense donated 500 € for this social project to support sustainable development in the region.
If you are also interested in supporting this initiative, please contact us at marketing@crossconsense.de and we will forward your message to Mike.

CONNECT 2019 in Beverly Hills

CONNECT 2019

The countdown is running and one of the best events this year is starting on March 19th, 2019.
You have deserved it anyway to be in Hollywood, but there some reasons more:

The Cast

Main Actor: Carina Maerkel
You have the chance to meet our ILS headliner, the Area Sales Manager in person at her familiar surroundings.

Art Director: Jutta Gruneberg-Heinrich
The person who makes a star out of everybody, our VP Marketing.

Executive Producer: Conchin Brau-Stapf
Meet the CFO of CrossConsense who is responsible for managing the wealth of our company.

Director: Udo Stapf
Always the last item of the trailer, but not less important, the CEO of CrossConsense. Meet Udo face to face and let him inform you about the latest improvements around ILS and CrossConsense.

Nominated for Most Valued Customer:
You

 

Hollywood Walk of Fame with your name

 

Networking

Whether it is during the golf tournament on Tuesday, March 19th, the welcome reception, Connect awards ceremony the day after or at the ice hockey game on the final day, stay connected with the attendees who represent the wide spectrum of aviation and surrounded services.

It’s for free!

Finally, the attendance for our airline customers is free of charge.

So, what are you waiting for? Visit the CONNECT website and get yourself and colleagues registered.

We are looking forward to meeting with you in Beverly Hills, the place we all belong.

Horse Therapy for Janina

Horse-riding therapy for Janina

Instead of sending Christmas cards, CrossConsense’s management decided to support MainLichtblick e.V. again – a non-profit-organization located in Frankfurt that takes care about seriously ill, physically impaired and traumatized children. CrossConsense decided to sponsor a horse-riding therapy for 5-year-old Janina who has been suffering at a chromosome aberration since birth and had a heart surgery recently.
The lively girl adores horses and by sitting on her favorite horse “Fee” (German for fairy), Janina’s motor skills are trained.

MainLichtblick and CrossConsense are very happy about this successful wish fulfillment!

Public Holidays 2019

Public Holidays 2019

2019 will bring some holidays and we would like to inform you when our CrossConsense team will not be in the office because of public holidays. But as you know, for urgent support cases we are always available via our emergency number (Hotline: +49 700 AMOSHELP).

Public Holidays in Hesse (to which Frankfurt belongs to):

Easter WeekendFriday 19 April & Monday 22 April 2019
Labour DayWednesday 1 May 2019
Ascension Day Thursday 30 May 2019
Whit MondayMonday 10 June 2019
Feast of Corpus ChristiThursday 20 June 2019
Day of German UnityThursday 3 October 2019
Christmas Days Wednesday 25 & Thursday 26 December 2019

If you are also interested in getting support for AMOS, please have a look on AMOS support by CrossConsense to get more information.

AMOS Support for WizzAir

CrossConsense provides AMOS support for Wizz Air

Wizz Air, established in 2003, provides low-cost air transport to and from Central and Eastern Europe. Being an AMOS customer since 2010 and operating 106 Airbus aircraft (72 Airbus A320, 34 Airbus A321) the workload of AMOS has increased during the last couple of months. Having in mind that Wizz Air has got further 265 aircraft in the order book, the IT department realized that it would be good to get additional external support regarding AMOS. Wizz Air decided in favor of CrossConsense because of their proven experienced AMOS support given to other major European airlines like EasyJet, Brussels Airlines, Volotea and Lufthansa CityLine (amongst others).

Christian Ambiehl, Head of Maintenance at Wizz Air says: “We successfully used CrossConsense products and skilled services for our initial implementation of AMOS 9 years ago and continuously used their system interfaces which always proved to give professional results. CrossConsense has an extensive experience and is a recognized partner of SWISS Aviation Software for long years and became one of most knowledgeable AMOS experts on the market so the decision of working together was made easy for us.

We are confident that this partnership will be an extended collaboration and productive innovation.“

If you are also interested in getting support for AMOS, please have a look on AMOS support by CrossConsense to get more information.

CrossConsense Customer Support Survey 2018

Results of the CrossConsense Customer Support Survey 2018

Thank you to those who participated in our annual customer support survey and to all of you who provide feedback to us throughout the year. We value your input and recognize it as a key element to the success of our customer support.

The participants of the survey evaluated the different areas of our support and our products as follows (rating score: 1 for the best and 6 for the worst rating).

User Support2
Hosting and Operations2
Business Intelligence1
Consultancy Services1
CROSSMOS2

In other words, you rated our performance between good and very good.

Here are some voices:
How well did you feel our customer support agent understood what you were saying?
Most of the time very well, sometimes additional communication goes on as expected due to the complexity of some requests…

How long did you have to wait until our customer support agent solved your problem or answered your question?
Really depends on the type of request. Routine requests have a quick response. For less routine items it can take quite a long period…

Overall, are you satisfied with CrossConsense’s performance regarding the AMOS upgrade?
Following a number of mails and phone conversations I was happy with the flexibility given to us…

Of course, we know that there is always room for improvement and we initiated countermeasures by hiring new employees in order to cushion bottlenecks and establish a faster and more effective communication with our customers. Right now, we keep an eye on older tickets and hope that we will be able to solve even complex enquiries within the next couple of weeks. So, together with your support (e.g. when one of our customer support agents asks for clarification to one of your tickets, please also give him an answer asap) we are striving for an even better result of our customer support survey in 2019.

Let’s do that together!

If you are also interested in getting support for AMOS, please have a look on AMOS support by CrossConsense to get more information.